SHIPPING POLICY
SHIPPING POLICY
Shipping To Overseas Destinations (Outside of Japan)
International Shipments (Outside of Japan) and Fees:
All worldwide shipments from our official international site are eligible for free shipping, with the exception of the USA. Shipments to the USA incur a USD 15.00 delivery fee. However, orders exceeding USD 70.00 will receive free shipping to the USA.
Custom Duties and Taxes:
Shipping Policy - DAP (Delivery At Place) term
As part of our commitment to transparency, our shipping policy, agreed upon before finalizing a purchase, is structured around a Delivery At Place (DAP) model for international shipments. This means that while initial shipping costs are covered (except USA), the responsibility for any customs clearance fees, duty fees, and taxes associated with the import of the shipment falls to the buyer. This information is explicitly outlined in our shipping policy to ensure customers are fully informed about any potential extra charges they may encounter. Review of these terms is encouraged to understand obligations and the possible costs that may be incurred as part of the international shipping process.
Please be aware that depending on the destination country, the nature, and value of the items, customs duties or taxes may apply. The assessment and amount of custom duties are determined by the customs authorities of the respective country, and we do not have control over this. Kindly consider this when placing orders for international delivery.
Our warehouses are situated in Japan and Malaysia, so international orders placed out of these countries may be subject to additional fees. All countries have unique customs laws for taxes and duties and CASEFINITE is not liable for any costs incurred. Duty/VAT import taxes may happen for any country and you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, your package may be destroyed locally in your country and you will be denied any refund.
If you are concerned about high import fees in your region, please speak to your local customs office for more information before ordering. If you think there has been a customs error with your order, you can contact our Customer Support team. Please attach any relevant courier correspondence and we’ll always try to help where we can!
Shipping Details in English:
For efficient processing, please provide your shipping details in English. We are not responsible for disputes or errors arising from details submitted in other languages. We appreciate your understanding and cooperation in this matter.
Regional Warehouses and Shipping Process:
We'd like to inform you that our network of regional warehouses helps expedite the shipping process of your order. Depending on your location and stock availability, your order might be dispatched from various warehouses. Please be assured that this does not affect the quality and specifications of the products, which remain consistent across all locations.
Estimated Delivery Date - CASEFINITE - International:
We do not offer the option to specify a delivery date and time. Unless the item is out of stock, we aim to ship your order within approximately 2-3 business days from the date of your order, excluding weekends and holidays. Delivery typically takes around 2-3 business days from the shipping date. However, please be aware that minor delays may occur due to factors like transportation conditions and weather. Thank you for your understanding.
Please note that the delivery date may experience minor delays due to factors such as transportation conditions, weather, remote locations, and islands.To facilitate the delivery of products ordered from the Company.
For products with delayed shipping or reserved items, we will provide separate delivery date information.
Inquiry Regarding Delivery Status (CASEFINTIE - General):
Regarding the delivery status after your product has been shipped, we apologize for any inconvenience, but please check the inquiry number provided in the shipment completion email. You can directly verify the delivery status using the information below:
https://en.casefinite.com/contact/customer-support
Our customer support team is available to assist you during the following operating days and hours:
Days: Monday to Friday/ Hours: 10:00AM to 5:00PM (Local Time)
Please note that we are closed on weekends and holidays. If you have any questions or require assistance, please reach out to us during our operating hours, and we will be happy to help.
Refusal of Delivery or Inability to Receive Due to Absence or Incorrect Address:
The maximum holding period for packages by each shipping company is approximately one week (this may vary depending on the company's policy). If the holding period is exceeded, the package will be returned, and we will charge you the return shipping fee. We appreciate your understanding.
If you refuse delivery, a refund will be processed, minus a handling fee (CASEFINITE: USD20, Ergofinite: USD30).
Please ensure your address is correct, as an incorrect address may result in the package being returned. Missing apartment or room numbers will also be considered an incorrect address.
If reshipment is required, we will charge a reshipping fee.
We do not accept customer-initiated returns or exchanges. We appreciate your understanding.
If we are unable to confirm your response, a refund will be processed with a handling fee (CASEFINITE: USD20, Ergofinite: USD30.)