Basic Information
Seller: CASEFINITE CO., LTD (ケースフィニット株式会社)
Head Office Address: 3-24-4 Minami-Otsuka, Toshima-ku, Tokyo
Note: We regret to inform that we do not offer a phone contact service. For inquiries, please reach out through our contact form or email us at help@casefinite.com.
Contact: Please contact us through this inquiry form.
https://en.casefinite.com/contact/customer-support
Sale Price: Indicated on each product page
Additional Charges: None (Free Shipping) *Except USA
Quantity Limits: Some products may have sales quantity restrictions
Payment Methods: Credit Card (Visa, JCB, MasterCard, AMEX), AmazonPay, Apple Pay, Google Pay, Shop Pay, LINEPay, Pay Pay, Meru Pay.
Regarding Cancellations / Returns / Exchanges
Products are shipped within 3-4 business days (excluding weekends and holidays) from the date of order placement. The delivery takes approximately 2-3 business days from the shipping date (around 14 days for remote islands). If multiple products are purchased, they may be shipped separately.
Regarding Cancellations: We do not accept cancellations after the product has been shipped.
Returns & Exchanges: We do not accept returns, exchanges, or refunds due to customer reasons such as wrong size, differing image expectations, or order mistakes. Only if the received product differs from the order, or if the product arrives damaged, will we accept returns or exchanges.
Please contact us within 14 days of product arrival through this inquiry form.
https://www.casefinite.global/contact/customer-support
Product Precautions
Products compatible with MagSafe use magnets. Please avoid storing magnetic cards (like credit cards) in the card pocket. There's a risk of them becoming unreadable.
Do not use our products if there is an issue with the smartphone itself.
Depending on the usage environment, deformities, discoloration, and peeling of the coating may occur.
Product specifications, appearance, and included items are subject to change without notice.
Our products do not guarantee protection from significant impacts like drops.
Regarding Trademarks
Names of companies, products, and product images listed on our website are generally trademarks or registered trademarks of their respective companies.
「iPhone」「iPad」「iPod」「Apple」and their logos are trademarks or registered trademarks of Apple Inc., registered in the U.S. and other countries.
The trademark「iPhone」is used under the license from iPhone Co., Ltd.
「AppStore」and「AppleCare」are service marks of Apple Inc.
「Facebook」and its logo are trademarks or registered trademarks of Facebook, Inc.
「Google」「Android」and their logos are trademarks or registered trademarks of Google Inc.
「Twitter」and its logo are trademarks or registered trademarks of Twitter, Inc.
「YouTube」and its logo are trademarks or registered trademarks of Google Inc.
「VISA」and its logo are trademarks or registered trademarks of Visa International Service Association.
「MasterCard」and its logo are trademarks or registered trademarks of MasterCard International Incorporated.
「ＪＣＢ」and its logo are trademarks or registered trademarks of JCB Co., Ltd.
「AMERICAN EXPRESS」and its logo are trademarks or registered trademarks of American Express Company.
「PayPay」and the「PayPay」logo are registered trademarks of PayPay Corporation.
「MeruPay」 is a registered trademark of Mercari, Inc.
「LINE」and「LINE Pay」are registered trademarks of LINE Corporation.
Note: Within our site, we might abbreviate the 「Trademark (™)」 and 「Registered Trademark (®)」 symbols.
Note: The information listed is accurate as of its publication date and may change without notice.
Regarding Reselling
For the peace of mind of our customers, we prohibit the reselling of our products or listing them on online malls, online shops, or auction sites. We take no responsibility for any issues arising from the reselling, listing, or sale of our products on auction sites or similar platforms.
Products sold at outlets other than the official CASEFINITE website, CASEFINITE OFFICIAL on Amazon or Yahoo! Shopping, Yodobashi Camera, or AppBank's official store are not covered by any warranty or after-sales service, so please be cautious.
Please note that if you experience any problems using products purchased from other stores, they are not covered or supported by our company.
If malicious reselling impacts our business, we may consider legal action. Unauthorized use of our product images is a violation of copyright, and we will similarly consider legal measures.
